This applies to Faircom fibre and Internect Subscribers :
The installation fee may be subsidised by Faircom for subscriptions exceeding 12 (Twelve) months periods. However, if a Subscriber cancels within the first 12 (Twelve) months of activation of the Service, the Subscriber shall be liable to Faircom for immediate payment of R1,725.00, being the reasonable installation fee.
Router:
Extended Payment Plan
Where the Subscriber has opted to pay for the router by way of monthly instalments and the Services are subsequently suspended and/or terminated, Faircom shall be entitled to compensation for the balance owing in respect of the router as at the date of the termination or suspension, which amount shall be paid via debit order and the Subscriber hereby consents to his/her account being debited for this purpose.
Free-To-Use Router
Where a free router has been provided to a Subscriber and the Services are subsequently terminated or suspended:- The Subscriber shall within 7 (seven) calendar days from the date of termination or suspension, return the router to Faircom with its original packaging provided that the router is in a good working condition. Failing which, Faircom shall be entitled to compensation for the full retail price of the router as at the Commencement Date of the Agreement, which amount shall be paid via debit order and the Subscriber hereby consents to his/her account being debited for this purpose.
This Applies to Octotel, Openserve VUMA, and Frogfoot Subscribers:
The installation fee may be subsidised by Faircom for subscriptions exceeding 12 (Twelve) months periods. However, if a Subscriber cancels within the first 12 (Twelve) months of activation of the Service, the Subscriber shall be liable to Faircom for immediate payment of R1,725.00, being the reasonable installation fee.
Extended Payment Plan
Where the Subscriber has opted to pay for the router by way of monthly instalments and the Services are subsequently suspended and/or terminated, Faircom shall be entitled to compensation for the balance owing in respect of the router as at the date of the termination or suspension, which amount shall be paid via debit order and the Subscriber hereby consents to his/her account being debited for this purpose.
Free-To-Use Router
Where a free router has been provided to a Subscriber and the Services are subsequently terminated or suspended:- The Subscriber shall within 7 (seven) calendar days from the date of termination or suspension, return the router to Faircom with its original packaging provided that the router is in a good working condition. Failing which, Faircom shall be entitled to compensation for the full retail price of the router as at the Commencement Date of the Agreement, which amount shall be paid via debit order and the Subscriber hereby consents to his/her account being debited for this purpose.
This applies to Century City Connect and Teralink Subscribers:
Router:
Extended Payment Plan
Where the Subscriber has opted to pay for the router by way of monthly instalments and the Services are subsequently suspended and/or terminated, Faircom shall be entitled to compensation for the balance owing in respect of the router as at the date of the termination or suspension, which amount shall be paid via debit order and the Subscriber hereby consents to his/her account being debited for this purpose.
Free-To-Use Router
Where a free router has been provided to a Subscriber and the Services are subsequently terminated or suspended:- The Subscriber shall within 7 (seven) calendar days from the date of termination or suspension, return the router to Faircom with its original packaging provided that the router is in a good working condition. Failing which, Faircom shall be entitled to compensation for the full retail price of the router as at the Commencement Date of the Agreement, which amount shall be paid via debit order and the Subscriber hereby consents to his/her account being debited for this purpose.
This applies to Wireless Fibre Subscribers:
If the Subscriber cancels the Wireless Fibre Service prior to expiration of the agreed term, the Subscriber shall be liable for the subsidized installation cost in the amount of R1,500.00.
Router:
Extended Payment Plan
Where the Subscriber has opted to pay for the router by way of monthly instalments and the Services are subsequently suspended and/or terminated, Faircom shall be entitled to compensation for the balance owing in respect of the router as at the date of the termination or suspension, which amount shall be paid via debit order and the Subscriber hereby consents to his/her account being debited for this purpose.
Free-To-Use Router
Where a free router has been provided to a Subscriber and the Services are subsequently terminated or suspended:- The Subscriber shall within 7 (seven) calendar days from the date of termination or suspension, return the router to Faircom with its original packaging provided that the router is in a good working condition. Failing which, Faircom shall be entitled to compensation for the full retail price of the router as at the Commencement Date of the Agreement, which amount shall be paid via debit order and the Subscriber hereby consents to his/her account being debited for this purpose.
NON-PAYMENT
This applies to Octotel, Openserve, Frogfoot, Century City Connect, VUMA and Teralink Subscribers with regards to non-payment:
If a customer’s debit order bounces (more than once in the same month) or is unpaid for whatever reason – the fibre line will be cancelled with the underlying fibre infrastructure provider immediately. The customer is liable (from this date) for the following month’s fees – in accordance with our underlying provider’s 30 day cancellation period.
The cancellation policy comes into effect after the 2nd attempted failed debit order.
If the customer wishes to be reconnected beyond this 30 day period, they will be liable to Faircom for the provider’s reasonable reconnection charge in the amount of R870.00.
This applies to Octotel, Openserve, Frogfoot, Century City Connect, VUMA and Teralink Subscribers with regards to non-payment:
If a customer’s debit order bounces (more than once in the same month) or is unpaid for whatever reason – the fibre line will be cancelled with the underlying fibre infrastructure provider immediately. The customer is liable (from this date) for the following month’s fees – in accordance with our underlying provider’s 30 day cancellation period.
The cancellation policy comes into effect after the 2nd attempted failed debit order.
If the customer wishes to be reconnected beyond this 30 day period, they will be liable to Faircom for the provider’s reasonable reconnection charge in the amount of R870.00.
It is important to ensure that minors are protected from inappropriate and harmful online content. We therefore encourage you to research and familiarise yourself with preventative and corrective measures which can be taken to protect minors from such content. Hereunder is a list of links to various resources broadly dealing with the protection of minors. Please note that this is not an exhaustive list and is only intended as a general guideline for your convenience.
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Amendments to content and information
Owner information & required disclosures under section 43 of the ECT Act
Website owner: Faircape Communications
Registered Number:
Directors: Mike Vietri (CEO)
Phone: 27 21 815 5700
E-mail: [email protected]
Physical Address:
6th Floor, The Terraces,
25 Protea Road,
Claremont
This Privacy Policy forms part of the Terms and Conditions of Use of this website. Continued use of this website means you agree to the provisions of this Policy and are bound by them.
Download the full document here.
HERITAGE PARK* PROMOTIONAL OFFER
*Should the Subscriber cancel the Services within a 12 (twelve) month period from the date of the
Subscriber’s connection to the Faircom Network, the Subscriber shall be liable to pay a cancellation
fee of 3 (three) months subscription fees to Faircom.
*Promotional Terms and Conditions apply.
*The General Terms and Conditions of use below further apply to this promotional offer.
THIS PROMOTIONAL OFFER IS ONLY VALID UNTIL 30 APRIL 2026
GENERAL TERMS AND CONDITIONS OF USE
Download the full document here.
FIRST MONTH FREE* PROMOTIONAL OFFER
*Only available to new subscribers at select buildings at Faircom’s sole discretion.
*Subscribers must be the registered owner of the property.*If the Subscriber cancels the Services within a 6 (six) month period from the date of the Subscriber’s connection to the Faircom Network, the Subscriber shall be liable to pay Faircom a cancellation penalty fee equal to:
– 1 (one) month’s subscription fee applicable to the subscribed package; and
– the Subscriber’s unpaid installation costs incurred by Faircom.
*Promotional Terms and Conditions apply.
*The General Terms and Conditions of use below further apply to this promotional offer.
OFFER ONLY VALID FROM 24 JULY 2026 – 31 JULY 2026
