Troubleshooting help
Here we try to help with quick tips to improve your internet!
Technical Support
- Check that your router has power
- Check that all lights are on, on your router and ensure all cabling to the router is in good condition and securely plugged in
- Ensure your account is up to date
- Create a ticket by filling out the form below and we will be in contact
- Ideally have an ethernet cable to every device that requires 100% constant speeds
- Plug in an ethernet cable from the router to your laptop or PC and run a speedtest on www.speestest.net
- If wireless is the only option please look at the next FAQ
- Ensure you are testing within a few metres of the wireless router
- The wireless router should be in an elevated position and not lying on the floor
- If you are testing from another room you will probably need a wireless mesh kit to expand the wireless coverage
- Fill out the support form below and we will be in contact
- There are many external factors that influence your wireless speeds, these are largely out of Faircom's control. i.e. interference / congestion / materials used to construct the home building.
- You can perform a speed test by plugging in an ethernet cable from your laptop/PC to the router. This should show you the full speed
- To improve your WIFI contact us on the support form below and we will be in contact
Billing
Faircom reserves the right to suspend your service due to non-payment. Billing of all fees and charges will continue during your suspension period
Please contact info@faircom.co.za for help.
You pay at the beginning of the month for that month’s service i.e., you will be invoiced the first of September for your September subscription fee. Pay before you use.
All customers are required to sign up with a debit order mandate. Debit orders are usually run on the 5th of the month. If a debit order is unsuccessful you will be notified to contact accounts to retry the debit order run or to make an EFT payment. Please contact info@faircom.co.za for help.
Please contact info@faircom.co.za for help.
Faircom Customer Portal
The customer portal was designed for you to access your invoices, statements, support tickets. In addition you can test the speed of your line and check past usage.
Please visit portal.faircom.co.za
Please contact info@faircom.co.za and we will send you your username and password.