How to order
You can have fricken awesome uncapped, unshaped fibre in a few easy steps. Pinky promise We’ve done all the work so you don’t have to.
Fibre is closer than you think…
Did you know that we’re the most affordable provider in all Internect blocks?
Wait, what? Internect is our very own in-house underlying infrastructure provider. Built by us, for us, because we needed a connection better than anything we could find. We have trenched internect to many of our Faircape managed properties, and if you’re lucky enough to be in one, we guarantee it will be your most economical and efficient Fibre solution. You’re going to want to check it out, quality has never been this affordable.
Am I in one?
We do sometimes rely on a few outside resources, but usually it’s around 5 days from successfully completing your order to being installed.
If one of our external providers is installing – an hour or two, if you’re lucky enough to be in a pre-cabled internect block, it’s a matter of minutes.
We will send you a monthly invoice, in advance, for the coming month.
You will be billed pro-rata for the days that your connection is live.
If your fibre installation is complete and we have not yet sent you an email you will need to give us a call. You can either collect your router from us or we can deliver it to you at a once-off de-livery cost.
Yes, as long as you stay with us for 12 months. If you cancel within 12 months of connection, you will be liable for the instal-lation costs. After 12 month, you’re home and dry.
The routers are free-to-use. This means as long as you’re with faircom – it’s yours. If you cancel your service with us, you need to send it back (in good-as-new condition) or buy it.
Leave your details with us and we’ll let you know when fibre comes a-knocking.
It is advisable, yes. Not because we don’t trust our installers and contractors, but for your own peace of mind.
Give us your troubles, we’ll keep them with ours. Just give us a shout and we will help you through the process – no problem.
If you need a custom internet solution that is second to none for your business, then you have come to the right place. Our biz fibre is the real deal, customized for your needs, with the fastest connections imaginable.