Legal

Please take note of the following Important terms and conditions for our various customer types

CANCELLATIONS

This applies to Faircom fibre and Internect Subscribers :

The installation fee may be subsidised by Faircom for subscriptions exceeding 12 (Twelve) months periods. However, if a Subscriber cancels within the first 12 (Twelve) months of activation of the Service, the Subscriber shall be liable to Faircom for immediate payment of R1,725.00, being the reasonable installation fee.

Router:

Extended Payment Plan

Where the Subscriber has opted to pay for the router by way of monthly instalments and the Services are subsequently suspended and/or terminated, Faircom shall be entitled to compensation for the balance owing in respect of the router as at the date of the termination or suspension, which amount shall be paid via debit order and the Subscriber hereby consents to his/her account being debited for this purpose.

Free-To-Use Router

Where a free router has been provided to a Subscriber and the Services are subsequently terminated or suspended:- The Subscriber shall within 7 (seven) calendar days from the date of termination or suspension, return the router to Faircom with its original packaging provided that the router is in a good working condition. Failing which, Faircom shall be entitled to compensation for the full retail price of the router as at the Commencement Date of the Agreement, which amount shall be paid via debit order and the Subscriber hereby consents to his/her account being debited for this purpose.

This Applies to Octotel, Openserve, and Frogfoot Subscribers:

The installation fee may be subsidised by Faircom for subscriptions exceeding 12 (Twelve) months periods. However, if a Subscriber cancels within the first 12 (Twelve) months of activation of the Service, the Subscriber shall be liable to Faircom for immediate payment of R1,725.00, being the reasonable installation fee.

Extended Payment Plan

Where the Subscriber has opted to pay for the router by way of monthly instalments and the Services are subsequently suspended and/or terminated, Faircom shall be entitled to compensation for the balance owing in respect of the router as at the date of the termination or suspension, which amount shall be paid via debit order and the Subscriber hereby consents to his/her account being debited for this purpose.

Free-To-Use Router

Where a free router has been provided to a Subscriber and the Services are subsequently terminated or suspended:- The Subscriber shall within 7 (seven) calendar days from the date of termination or suspension, return the router to Faircom with its original packaging provided that the router is in a good working condition. Failing which, Faircom shall be entitled to compensation for the full retail price of the router as at the Commencement Date of the Agreement, which amount shall be paid via debit order and the Subscriber hereby consents to his/her account being debited for this purpose.

This applies to Century City Connect and Teralink Subscribers:

Router:

Extended Payment Plan

Where the Subscriber has opted to pay for the router by way of monthly instalments and the Services are subsequently suspended and/or terminated, Faircom shall be entitled to compensation for the balance owing in respect of the router as at the date of the termination or suspension, which amount shall be paid via debit order and the Subscriber hereby consents to his/her account being debited for this purpose.

Free-To-Use Router

Where a free router has been provided to a Subscriber and the Services are subsequently terminated or suspended:- The Subscriber shall within 7 (seven) calendar days from the date of termination or suspension, return the router to Faircom with its original packaging provided that the router is in a good working condition. Failing which, Faircom shall be entitled to compensation for the full retail price of the router as at the Commencement Date of the Agreement, which amount shall be paid via debit order and the Subscriber hereby consents to his/her account being debited for this purpose.

This applies to Wireless Fibre Subscribers:

If the Subscriber cancels the Wireless Fibre Service prior to expiration of the agreed term, the Subscriber shall be liable for the subsidized installation cost in the amount of R1,500.00.

Router:

Extended Payment Plan

Where the Subscriber has opted to pay for the router by way of monthly instalments and the Services are subsequently suspended and/or terminated, Faircom shall be entitled to compensation for the balance owing in respect of the router as at the date of the termination or suspension, which amount shall be paid via debit order and the Subscriber hereby consents to his/her account being debited for this purpose.

Free-To-Use Router

Where a free router has been provided to a Subscriber and the Services are subsequently terminated or suspended:- The Subscriber shall within 7 (seven) calendar days from the date of termination or suspension, return the router to Faircom with its original packaging provided that the router is in a good working condition. Failing which, Faircom shall be entitled to compensation for the full retail price of the router as at the Commencement Date of the Agreement, which amount shall be paid via debit order and the Subscriber hereby consents to his/her account being debited for this purpose.

NON-PAYMENT

This applies to Octotel, Openserve, Frogfoot, Century City Connect and Teralink Subscribers with regards to non-payment:

If a customer’s debit order bounces (more than once in the same month) or is unpaid for whatever reason – the fibre line will be cancelled with the underlying fibre infrastructure provider immediately. The customer is liable (from this date) for the following month’s fees – in accordance with our underlying provider’s 30 day cancellation period.

The cancellation policy comes into effect after the 2nd attempted failed debit order.

If the customer wishes to be reconnected beyond this 30 day period, they will be liable to Faircom for the provider’s reasonable reconnection charge in the amount of R870.00.

 

NON-PAYMENT

This applies to Octotel, Openserve, Frogfoot, Century City Connect and Teralink Subscribers with regards to non-payment:

If a customer’s debit order bounces (more than once in the same month) or is unpaid for whatever reason – the fibre line will be cancelled with the underlying fibre infrastructure provider immediately. The customer is liable (from this date) for the following month’s fees – in accordance with our underlying provider’s 30 day cancellation period.

The cancellation policy comes into effect after the 2nd attempted failed debit order.

If the customer wishes to be reconnected beyond this 30 day period, they will be liable to Faircom for the provider’s reasonable reconnection charge in the amount of R870.00.

PROTECTION OF MINORS

It is important to ensure that minors are protected from inappropriate and harmful online content. We therefore encourage you to research and familiarise yourself with preventative and corrective measures which can be taken to protect minors from such content. Hereunder is a list of links to various resources broadly dealing with the protection of minors. Please note that this is not an exhaustive list and is only intended as a general guideline for your convenience.

CELL PHONES:
CYBER-BULLYING:
CYBER SECURITY:
FACEBOOK:
GAMING:
GENERAL:
SEXTING:
SOCIAL MEDIA:
ADDITIONAL RESOURCES:
  • Cyberangels: World’s oldest and largest Internet safety organisation
  • GetNetwise: Educating parents and children about how to use the Internet safely
  • KidShield: Tools and information to create a safety net for your children online
  • ProtectKids.com: Protecting children in cyberspace
  • SafeKids.com: Making your family’s online experience fun and productive
  • WiredKids: Online safety for kids and teens

TERMS AND CONDITIONS FOR WEBSITE

To view the full Terms and Conditions for the website click HERE.

  1. Use of this website constitutes acceptance of these Terms and Conditions which thereafter constitute a binding agreement (“Agreement”) between Faircom and the user.
  2. Use of this website is strictly at the sole risk of the user.
  3. Faircom may, in its sole discretion, amend these Terms and Conditions from time to time at which time these will be brought to the attention of users and become binding on such users where they continue to use the website after such amendments have been brought to their attention.

Amendments to content and information

  1. The website owner expressly reserves the right in its sole discretion to affect any amendment or alteration to the content and information, including pricing and rates, set out in this website.
  2. Users acknowledge that it is their responsibility to familiarise themselves with any amendment or alteration affected.

Owner information & required disclosures under section 43 of the ECT Act

Website owner: Faircape Communications
Registered Number:
Directors: Mike Vietri (CEO)
Phone: 27 21 815 5700
E-mail: [email protected]

Physical Address:
6th Floor, The Terraces,
25 Protea Road,
Claremont

PRIVACY POLICY

This Privacy Policy forms part of the Terms and Conditions of Use of this website. Continued use of this website means you agree to the provisions of this Policy and are bound by them.

GENERAL TERMS AND CONDITIONS OF USE

Useful Links

Talk to Us

Emergency after hours contact number:

+27 21 815 5870

[email protected]

+27 21 815 5700 
[email protected]

5th Floor, The Terraces, 25 Protea Road, Claremont

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