how ordering works


Just like our internet connection, signing up with us is fast and effective. Plus, there’s no contracts so you can cancel any time.

1

Find out if you’re covered by entering the name of your block or area in the search bar. Covered? Sign up right away by completing the online application form.

2

Someone from our Support Team will be in touch soon after to finalise your application and, where applicable, arrange for delivery of a router and book an installation date*.

*If you’re living in a pre-cabled block (23 Arthurs Road, Anfield Village, Canal Quays, Intaba, Upper Eastside or Wembley Square) installation won’t be necessary. Lucky you!

3

Our trained technical team will be around to do their thing.

4

That’s it! You’re officially connected to super-fast fibre internet. Now let the magic begin.

Ready to order?

We’ve made ordering fibre super fast and easy. Let’s go!

Frequently Asked Questions


  • Which fibre speed is right for me?

    Faster speeds = more devices, downloads and streaming. For example, speeds under 10 Mbps support 2 – 3 devices, browsing online and 1 user streaming at a time.

  • What about hidden costs like installation?

    Installation costs differ depending on which network provider is in your area.

    Good news! Installation is free if you live in an Internect building.

    What’s more, if you live in one of our pre-cabled blocks, i.e. 23 Arthurs Road, Anfield Village, Canal Quays, Intaba, Upper Eastside and Wembley Square, fibre has already been installed so it’s a simple case of getting it activated with our free-to-use plug-and-play router.

  • What about my Telkom line?

    Part of the beauty of fibre is that it negates the need for a Telkom line.

  • I don’t have fibre in my area.

    Tell us! We’ll capture your details and notify you as soon as we’re available in your neighbourhood.

  • What kind of turnaround time are we looking at?

    Turnaround time is dependent on network provider. Over the Internect network, you can expect to get connected in 5 business days or less.

  • Can I use my current ADSL router?

    Unlikely. Fibre works differently to ADSL – for good reason. That said, you may, in some cases, be able to use your existing Wi‑Fi enabled router to spread your fibre connection via Wi‑Fi. This will depend on the router in question.

    Good news! If you’re living in an Internect area, we’ll provide you with a free-to-use router*.

  • What’s so special about fibre versus ADSL, anyway?

    ADSL depends on copper wires (which you probably already know have a reputation of being slow and unreliable). Fibre, on the other hand, is a light-based technology. It uses glass threads to carry information between two places. Fibre has no speed limit. That’s right. It never slows down. Ever.   

  • Be honest, are your packages throttled or shaped?

    Our packages are 100% unthrottled and unshaped. This means you can enjoy the same speed ANY time of the night or day. Gamechanger.

Need some help?

Get in touch, our support staff will be happy to assist.