Questions regarding VoIP?
Download the VoIP FAQ Sheet. Please click the button below to download.
What is fibre to the home?
Fibre to the Home connectivity means that connectivity signal travels over optical fibre cables directly into your home. A fibre optic cable uses light to transmit data and is capable of speeds up to 10Gbps. Fibre is an alternative to existing connectivity types.
How does Fibre differ from ADSL?
ADSL is reliant on existing copper wire infrastructure which is often unreliable and offers speeds (to the wider public) of around 4 Mbps – Symmetrical connection speed – upload and download speeds are the same (with ADSL, typically upload speeds are under a quarter of download speeds). Fibre, on the other hand, uses flexible glass fibres to transmit data at a high speed.
What must I consider when choosing an ISP?
Committing to an internet service provider (ISP) is a big decision and can be a costly one at that. Here is a simple guideline to choosing the most appropriate ISP based on your needs.
Choose the speed that best suits your lifestyle
When you buy a connection from an ISP, you need to choose the speed that best suits your internet usage habits. Speed is measured in Mega Bytes per second i.e. 4mbs, 10mbs, 20mbs. We recommend starting on a lower speed and move upwards as you see fit.
A good ISP will give you guidance on the speed you need
A good ISP will assess your internet requirements before giving advice on what internet speed you should be looking at.
Although it is difficult to give absolute guidelines, the following is an idea of what packages are good for what speeds:
- 4Mbps – sufficient for emails and browsing the internet
- 10Mbps – sufficient for emails, browsing the internet and streaming standard definition videos.
- 20Mbps – all the above as well as streaming high definition videos.
Can I make calls over my fibre line?
Yes you can, using your SIP phone. You will also save up to 30% on your call costs to various providers.
Can I keep my existing telephone number?
Yes, you can port your number to your VoIP line at a small fee.
What if I don’t have an existing telephone number?
We will provide you with one.
Do I need a router?
Yes, you will require a router with a WAN port. Faircape Communications has routers available for purchase. To negate wireless interference, it is advisable to implement a high-powered access point, which is available from Faircape Communications on request.
What speeds can be expected from the a basic Wifi router?
Wireless speeds are determined by a number of factors:
- The capabilities of the wireless router used.
- Overlapping channel interference.
- The device(s) (such as phones, tablets and laptops) connecting to the router.
What other services can I get over the fibre?
VoIP / IP based Intercom System – Our intercom systems give the residents the peace of mind of being able to monitor and communicate inside and outside their apartments Live Offsite CCTV Monitoring via an Independent Off Site Accredited ISO 9001:2008 Control Centre http://www.faircapesurveillance.co.za/
How do I sign up?
Visit our website on www.faircom.co.za, submit your query and a consultant with get back to you. Alternatively, you can contact us on 0218155700.